About Us
About Impact Office

Impact Office Technologies is the Mid Atlantic area’s exclusive independent office solutions provider. Leveraging our leading edge technology partners, IOT provides Microsoft based managed IT and Cloud services, Canon imaging products, and HP managed print services.

Additionally, as part of The Supply Room Companies family, with over 600 employees and $160M in revenue, IOT is your exclusive office provider as our suite of solutions include: office products and supplies, office furniture, breakroom support, and janitorial supplies.

Clearly Superior Support

While market share data, reliability metrics and industry awards combine to demonstrate the dominance of Canon technology, IOT understands that technical, administrative and sales support will define our client experience and satisfaction.

As a result, IOT invested heavily in our people and the technology to support their performance. Specifically, our technical training program continues to enhance our team’s skills and preparedness. IOT engineers have not only completed all of the Canon product training courses but also worked diligently towards Microsoft certifications.

Deploying BEI’s technical management system allows IOT to aggressively manage our client support by measuring critical KPI’s such as: response time, uptime, First Call Effectiveness (FCE), Mean Copies Between Visits (MCBV) and Hold for Parts

(HP). Since implementing BEI’s measurement and incentive program, IOT has increased our FCE and MCBV by over 50% while also aggressively lowering our HP as BEI’s parts utilization tool is highly advanced, predicting parts inventory needs based on machine population, volume, and uptime.

In 2019, the result of superior Canon technology, better trained and experienced staff, and IOT’s deployment of advanced management and incentive tools:

IOT clients experienced uptime exceeding 99.93%

Our well compensated team remains intact thru the COVID-19 crises with no decrease in base compensation. IOT is committed to our team who, in turn, are dedicated to supporting our valuable clients.

Scott Manoogian, President and CEO

Mr. Manoogian comes to IOT with over 28 years of successful office technology experience representing Canon and HP products since 1993.  Having spent his entire professional career representing Canon, he has held numerous jobs including geographic sales representative, sales manager, Graphics Sales Specialist, Vice President of Sales and President.  Mr. Manoogian was instrumental in growing his previous company into one of Canon’s largest independent dealers in the United States.

Scott lives in McLean, VA and has three children, Amanda, Alex, and Sam.  He holds a BA from Virginia Tech and a MBA from George Washington University.  Personal interests include competitive tennis, golf and spending time with his children.

Ken McGraw, Vice President

Mr. McGraw has been successfully representing Canon products since he entered the office technology industry in 2002. He worked his way from an entry level account executive to being consistently one of the top selling Canon representative in the country. In addition to direct sales, Ken had supervised a team of account executives and has also managed some of the largest, most complex and technically advanced Canon customers.

Ken earned a BS from the Pennsylvania State University and recently completed his MBA, also from Penn State. He enjoys running, being outdoors and spending time with his wife Shari and their children, Alicia, Lucas and Hailey. He also volunteers at his kid’s schools and coaches some of their sports teams.

Shawn Wolfe, VP of Service Operations

Mr. Wolfe has over 15 years of experience in the copier industry working for both independent dealerships and copier manufacturers.   During this time, he has gained experience in almost every aspect of servicing Copier and MPS accounts.  These positions include Field Service Technician, Service Dispatcher, Shop Repair Technician, Setup Technician, Installation Technician, Field Service Team Manager, Warehouse Manager, Parts Manager, Training Manager, Service Manager.  During his time in the industry he has used his knowledge and experience in shaping and improving several service departments.

Shawn currently resides in Silver Spring MD where he has lived for the past 15 years.  Shawn received an Honorable Discharge from the US Navy, where he began his electronics training while serving as a sonar technician on the nuclear submarine USS Annapolis SSN-760.

In business since 1990, Impact is uniquely positioned to enable our clients to realize the valuable benefits of vendor consolidation which include:

  • Significant Cost Savings
  • Lowered Administrative Burden
  • Improved Efficiencies and Operations

Comprehensive Customer Programs


Twelve Month Risk Elimination Program. Choose IOT with the peace of mind that you cannot make a mistake as there’s no risk selecting us and our superior Canon technologies. If for any reason you’re dissatisfied with your decision, return the equipment cancel the remainder of your lease payments. Additionally, upgrades and downgrades are simplified, ensuring you’ll never have the wrong technology.

Administrative Responsiveness

Eliminate nagging billing issues as IOT agrees to respond to any billing issues within 3 hours thereby freeing your plate of an unwanted time drain.


Lifetime Performance & Support Rely on your Canon MFP for as long as its covered under a comprehensive maintenance program with IOT and ensure its performance throughout the lifetime of the agreement or we will swap your device for a better performing unit.

Optimization & Advanced Technical Support

Fleet & Cost Optimization As a true business partner, IOT will continually work with your finance, operations and IT staff to refine and improve your printing environment. Our goal is to become an invaluable resource and trusted business partner by deploying the optimal technologies from a productivity, security, environmental and cost perspective.

What Our Customers Are Saying
Marc Zinsmeister
"We have been using the managed print services from Impact Office Technologies for the past few years and have been very satisfied with the results. The service department is quick to respond and ensure our fleet of equipment, both Canon and HP, is running smoothly. They were very helpful during our recent office renovations and made sure our equipment was properly moved and configured throughout the process."
Brent Oliver
"I’m really appreciative of the flexibility Impact has shown this past year. You have made things as easy as possible for me and the staff has been very satisfied with the service you’ve provided."
Amy Herrold
"Impact Office’s MPS program makes copier and printer management invisible. As a small Finance department, this enables focus on more important activities and saves money at the same time."